Last updated: 2024 March 14

Privacy Policy for Bekbook

Introduction

Welcome to Bekbook ("Application"). Bekbook ("we", "us", or "our") respects the privacy of our users ("user" or "you"). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our mobile application. Reading this privacy policy attentively is crucial. If you disagree with any part of this privacy policy, please do not use the application.

We reserve the right to amend this Privacy Policy at any time and for any reason. Any changes will be communicated by updating the “Last updated” date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. By continuing to use the Application after any revisions become effective, you agree to be bound by the updated privacy policy. If you do not agree to the new policy, you are no longer authorized to use the Application.

This policy applies to all information collected through our Application and any related services, sales, marketing, or events (collectively referred to as the "Services").

Your personal information's protection is a top priority for us. By accessing the Application, you agree to the data practices described in this policy. This Privacy Policy was generated for Bekbook.

What Information Do We Collect?

Bekbook is meticulously designed to connect various types of users - customers, organization workers (masters, specialists), and organization admins - to provide and avail services seamlessly. To ensure an efficient and effective service provision and reservation process, it is imperative to share certain information between the involved parties (the service requester and the service provider). This section elucidates the types of information we collect and the rationale behind it.

Information You Provide to Us

During the registration process, you provide us with personal information that may include:

• Username
• First Name
• Last Name

After registration, users can enter the application, add organizations to their list, view organization details, and manage their profiles.

A user's phone number is required if they want to make a reservation at any organization. The phone number ensures that the organization's staff can contact you in case of any issues. Once the phone number is added to a user's profile, it cannot be removed if the user has or has had any reservation. Otherwise, users are free to add or remove their phone number from their profile page.

If users want to remove their phone number from their profile but have or have had reservations, they can contact support to discuss the steps for phone number removal

Information Collected for Reservations

To facilitate a reservation, specific information is shared solely between the customer making the reservation and the organization's staff designated to manage and fulfill the service. This information includes:

• Username
• First Name and Last Name
• Phone Number

This targeted sharing ensures that the service process remains smooth and efficient for both parties involved. Importantly, such information remains confidential and is not disclosed to other users not participating in the transaction.

Automatically Collected Information

In addition to the information you directly provide, our Application automatically collects data necessary for its operation and to enhance your user experience, including:

• Device Information: We collect specific details about your mobile device, such as the device ID, hardware model, operating system version, and mobile network information. This helps us optimize the Application’s performance across various devices.
• Log Data: When you access our Application, we gather log data that includes your device’s Internet Protocol (IP) address, browser type, browser version, our Application's pages that you visit, the time and date of your visit, time spent on those pages, and other diagnostic data. This information aids in troubleshooting and enhancing application security and user interface.
• Usage Information: We monitor user activity patterns such as the features accessed, the frequency of access, and user preferences. This data assists us in understanding user behavior and improving application functionalities accordingly.

We employ various tracking technologies to collect this data, including cookies, web beacons, and similar technologies, which help us personalize your experience and analyze application usage more effectively.

Use of Your Information

The information we collect and receive is vital for:

• Delivering the services and features you request,
• Enhancing your experience with the Application,
• Providing customer support,
• Communicating with you about the Application or services you’ve requested,
• Conducting research and analysis to improve our service.

Sharing Your Information

The personal information shared during the reservation process is exclusively accessible to the parties directly involved in the transaction (the customer and the organization’s staff). This ensures that your information is used strictly for facilitating the service you have requested and remains protected from access by unrelated parties.

Do We Use Cookies and Other Tracking Technologies?

In our mobile application, while the traditional web cookies are not commonly used due to the nature of mobile platforms, we do employ similar tracking technologies to enhance your experience and improve our service. Here's how we utilize these technologies:

Types of Tracking Technologies Used:

• Device Identifiers: We use device identifiers to personalize your app experience, remember your preferences, and track the usage of our app. Device identifiers can help us understand how our users interact with our app, which parts of our app are most used, and how we can improve our services.
• Analytics Tools: Our app integrates with third-party analytics tools that help us understand how our users interact with the app. These tools collect information about app usage, such as the features accessed, the frequency of use, and user engagement metrics. This information is crucial for us to make informed decisions about new features and improvements.
• Performance Trackers: To ensure our app operates smoothly on a variety of devices and platforms, we collect data on app performance, including load times, errors, and hardware usage. This helps us identify and resolve potential issues quickly.

Purpose of Tracking:

• Enhancing User Experience: Tracking technologies enable us to customize your app experience, such as by remembering your preferences and settings, to make your interactions with our app more convenient and personalized.
• Service Improvement: By understanding how you use our app, we can identify what works well and what doesn't, leading to more focused improvements and enhancements to our services.
• Security Measures: Tracking can also help us detect and prevent fraudulent activity and ensure the security of our services.
• Analytics and Research: The aggregated data collected through these technologies supports our research and analysis efforts, allowing us to better understand our user base and improve our app's design and functionality.

How Long Do We Keep Your Information?

At Bekbook, we value your privacy and are committed to maintaining the confidentiality of your personal information. We retain your personal information for as long as your account is active in our system to provide you with our services and the best user experience possible.

Personal Information Retention

Your personal information is essential for the operation of your account and our ability to offer you personalized services. Therefore, we keep this information for the duration of your account's existence within our system.

User Initiated Deletion and Anonymization

We understand that your privacy preferences may change over time. If you decide to cease using our services and wish to have your account deleted, you can request this at any time. Upon receiving such a request, we take the following steps:

1. Anonymize Your Information: We convert your personal information into an anonymized form, ensuring that the data can no longer be associated with you or used to identify you. This process involves removing or modifying personal identifiers and other identifiable details from your data.
2. Account Deletion: Concurrently, your account is removed from our system as part of the anonymization process. This means that you will no longer be able to access our services using the previously registered account.

It’s important to note that while we can anonymize your personal information and remove your account upon request, some data may need to be retained for legal, regulatory, or security reasons, such as compliance with tax laws or for fraud prevention purposes.

Should you wish to request the deletion and anonymization of your personal information, please contact our support team through the provided channels within the app. We are committed to processing such requests in a timely and efficient manner, in accordance with applicable laws and regulations.

How Do We Keep Your Information Safe?

At Bekbook, the security of your information is a top priority. We understand the importance of safeguarding your personal data from unauthorized access and cyber threats. To that end, we've implemented a robust security framework designed to protect your information against hackers and cyberattacks. Here's an overview of the measures we take to ensure your data's safety:

• Encryption of Sensitive Data: One of our key security measures is the encryption of sensitive information, including passwords. By encrypting this data, we transform it into an unreadable format for anyone who doesn't have the authorization to access it. This process significantly enhances the security of your personal information stored in our database.
• Security Best Practices: We are committed to employing security best practices throughout our operations. This includes maintaining up-to-date software, using secure coding techniques, and implementing measures to protect against common vulnerabilities and exploits.
• Access Control: Access to personal information is strictly limited to personnel who require it to perform their job responsibilities. We enforce strict access controls and regularly review permissions to ensure that only authorized individuals have access to sensitive data.

While we strive to implement the best security measures, it's important to recognize that no system is entirely immune to cyber threats. We continually monitor our systems for potential vulnerabilities and proactively address them to protect your data. Our commitment to data security means we are always exploring and investing in new technologies and methods to enhance our defenses.

Age Restrictions and Availability

Bekbook prioritizes the safety and privacy of its users, and in line with this commitment, enforces strict age restrictions regarding the use and availability of our Application and Services. To ensure a responsible and age-appropriate user experience, our Application is not designed for, intended to attract, or made available to individuals under the age of 18.

In compliance with this policy, Bekbook is not available in mobile application markets to users under the age of 18. We do not knowingly collect or solicit personal information from anyone under 18, and we take measures to prevent the Application's download and use by underage individuals.

Should we become aware that personal information from a user under the age of 18 has been collected without verifiable consent, we will take steps to promptly remove that information from our servers. We strongly encourage parents and guardians to monitor and participate in their children's online activities to ensure compliance with our age restrictions.

Do We Make Updates to This Notice?

Yes, we may update this Privacy Policy from time to time. As our Application evolves and our practices change, it may become necessary to revise or update our Privacy Policy. These changes may reflect new legal requirements, adjustments to our business model, or modifications to our data processing practices.

Effective Date and Changes: The "Last updated" date at the top of this Privacy Policy reflects when it was last revised. Any changes will become effective when we post the revised Privacy Policy on the Application. If you have any questions or concerns about our Privacy Policy or its updates, please contact us for further information.